Customer Help
Search here to get answers to your questions.
ALTERATIONS
- You can also try your outfit right after you receive it from our in-house delivery partner. If you want some stitching changes after that, you can return your outfit to the same guy.
- We accept and pick-up the product for lifetime free alterations, if there is a defect from our side. Increasing or Decreasing size is not covered in standard alterations warranty.
- There are different ways we handle this requests based on your location. You can raise a ticket on the site and submit the form. Our delivery partner will pick your outfit from your doorstep based on your details.
- Due to some reasons you are not satisfied with stitching of the product, you can get it altered as many times as you want.
- Increasing or Decreasing size of stitched products after 2 months are not covered in standard alterations warranty.
FABRICS & ADDITIONAL ACCESSORIES
- Matching Blouse or Dress linings are purchased by us and cost of this will be included when taking the orders.
- We are working on fabric marketplace where you can choose from multiple fabrics available. But as of now, we provide only Stitching services for women.
When our Tailor visits your home for pickup, he understands your requirements and suggests you the final price based on additional accessories are needed.
Final prices of stitiching service will be decided based on added accessories (Latkans, Lace, Gota, Buttons etc.)
- Final prices of stitiching service will be decided based on added accessories (Latkans, Lace, Gota, Buttons etc.). The final payment includes all additional charges.
SHIPPING & DELIVERY
- Our measurement pickup and delivery services are limited to Hyderabad only. We will soon include other cities in our network.
- We can ship stitched products across pan India and Internationally. To avail this services we would ask you to submit measurements using our online form.
- Yes. We provide free measurement, pickup and delivery for you as per your convenient chosen time in Hyderabad.
- Our professional tailor will come at your doorstep on your scheduled pickup time to measure you and collect the material so that we can stitch it as per your measurements.
- We strive to provide free shipping across Hyderabad. However, in some cases, based on order value we might charge you an additional amount.
- Currently we provide free measurement and pickup services in 8 kms radius. Depending on your location, our executive will share you pickup and delivery charges after your order.
- Yes we do ship internationally. Please contact us via contact form to place the order and shipping estimations.
DESIGN AND FITTING RELATED
- At the time of visiting customer’s doorstep for the measurement, tailor/designer will carry the design booklet for the customer to select the designs, also customers can upload the designs on our web page or customers can Whatsapp us the design on +91 79901 23763. Tailor/designer will advise the customer for the best design as well.
- Currently, we are offering stitching services for salwar suits, blouse, kurti, designer lehengas, designer salwar suits, gowns and some modern women wear.
- Feel free to reach us for any specific Women sitching service.